How does it work?

Please let me know at least 48 hours (on weekdays) to avoid any cancellation fees (50% charge). Any cancellations within 24 hours (on weekdays) prior our sessions will be fully charged. There are no charges when cancelling 48 hours prior the sessions.

If you are interested in face-to-face therapy, please contact me for location information.

I offer my online sessions through Zoom, videoconferencing platform. Zoom is privacy compliant according to the European Union's General Data Protection Regulation (GDPR). You can read more about it on their website.

A webcam or a smartphone is required to participate in the sessions. I will email you the link prior to the session. I strongly recommend that you verify your video/audio settings the day before our session. If there are any technical difficulties during our session, we will utilise a backup to restart or postpone it. It may be possible to use a different platform for the sessions upon agreement.

Cancellation Policy

Virtual therapy is subject to the same laws and professional requirements as traditional mental health services.

Client confidentiality regulations for traditional treatment have exceptions, which also apply to virtual therapy (see section Privacy Policy).

By participating in virtual sessions, you are agreeing to the following terms:

• Confidentiality still applies to virtual sessions.

• The session should take place in a calm, private location where you are on your own and free of distractions.

• The session will not be recorded, unless you sign an informed consent form.

• The session is conducted through a secure internet connection rather than public WiFi.

Important to Know

This section is dedicated to my privacy practices and policies, as well as the confidentiality and legislation that apply to the collection, use, and dissemination of your personal health information. Please take your time to read it carefully.

Personal Health Information

Personal information refers to the information that may be used to identify an individual and it provides specifics about their healthcare. This can be contact information (e.g.; name, phone number, e-mail address), personal characteristics (e.g.; age, gender, marital status, ethnic background, religion) and health (presenting problems, health history, medical and mental health history, past and current treatments). Personal health information differs from business information (e.g.; business address and phone number). Personal health information is protected by the privacy legislation (Personal Health Information Protection Act [PHIPA]) while business information is not.

Collection of Personal Health Information

Your personal health information will be collected in order to provide you with the best care, contact you for treatment-related services and prevent harm (in the case of an emergency). You may be asked to fill in psychological questionnaires or self-tests. I will collect your data directly from you, unless:

• you have given written permission to collect information from other individuals (e.g.; partner, family member, previous therapist)

• it is required by law to acquire information without your consent (emergency situation where you are a potential harm to yourself or others around you).

Your personal information is collected only in the following situations:

• Contacting me to make requests (e.g.; scheduling a session)

• Completing surveys or forms on the website

• Visits to the website and how it is used. Location, IP address, operating system, browser, IP address and location are also gathered as information for tracking the web traffic.

If you contact me through e-mail or my website, the information you share there will only be used for the reason for which you provided. No other information will be collected about you without your written consent. Your personal data will not be shared with any third parties unless you provide written consent.

You may refuse to share the latter kind of information and it will have no consequence on the services provided to you. You can always let me know if you do not want any of your information to be collected. Contact me at realisticbodytherapist@gmail.com.

Use of Personal Health Information

Your personal health information will mainly be used for psychological services (evaluation and treatment). Record keeping, service planning, monitoring, invoicing and collecting unpaid bills are all part of psychological services. Your information may be used to guide and improve the quality of my psychological services.

Nederlands Instituut van Psychologen (NIP) is the institute responsible for the regulation of psychologists in the Netherlands. NIP has the authority to undertake external audits of psychologists' records. Audits require access to personal health information, however, without your written consent, they will have no access to information that may be traced back to you. Furthermore, all personnel participating in such an activity are compelled by law to keep any information acquired confidential.

Disclosure of Personal Health Information

The information you provide is kept confidential in accordance with the laws, professional standards and the ethical code I follow. This means that your information will not be shared with a third party without your permission, unless I have reason to believe you may be a danger to yourself or others around you in a life threatening way. In that case, I am ethically obliged to take action. This may include getting in touch with your emergency contact, a family member, alerting legal authorities, notifying others in danger or a combination of these steps to ensure your safety and of others.

Preservation and Protection of Your Personal Health Information

I am obligated by law and professional standards to document our interactions and services I provide to you. Notes of the session, assessment results, consent forms, billing information, contact records, and communication that we have sent to or received pertaining to your service are among the items in your record. Physical records are owned by me; but, regardless of the format in which the information is kept, you have the rights to access your record. Information is kept at my home in both physical and digital form. Your information is well-protected, the documents and the computer are password protected.

Accessing Your Personal Health Information

You have right to inspect and obtain copies of your personal health information record, with only a few restrictions. If your record contains personal information about another individual, the information regarding the individual will be removed before you may view the records. It may take some time to provide you with the copies, I will inform you about the estimate timeframe and costs after your receiving your request.

If you have any questions about my privacy policy, you are welcome to contact me through realisticbodytherapist@gmail.com or the contact form on the website.

Complaint Procedure

As the client, you are encouraged to give feedback about how satisfied you are with the services provided. This ensures that therapeutic work is further evaluated and discussed. You are free to address any issues that might emerge during therapy concerning our relationship/communication. You also hold the right to share your ideas that you feel might be more helpful to be applied in therapy, or any other related thoughts. You are free to withdraw from therapy at any given time, however, informing in advance (see Cancellation Policy). If you, as the client, feel dissatisfied by the services provided, the person of contact is your psychologist (Zeynep Demirelli Sağ). If it does not work out and you still want to file a complaint then you can get in contact with NIP (Nederlands Instituut voor Psychologen), which is the professional association for psychologists in the Netherlands.

Privacy Policy